What is your return or refund policy?

We proudly offer a 45-day money back guarantee on all multi-month individual Full Memberships.   For products where the 45-day guarantee applies, you will see this information clearly stated prior to checkout.   If you are not satisfied with your purchase, you may receive a full refund of purchase price within 45 days of purchase. :)  At that time, access to your digital product will be terminated. 

There are no refunds or returns on a month to month memberships or on-site license implementations.   To cancel a monthly membership, please contact us at support@simplek12.com prior to your monthly renewal date.  Once a monthly fee is charged to your credit card, we cannot refund it.  

In addition, we also offer a 14-day price match policy for multi-month promotions.   If you see a lower price offer for the identical item within 14 days of your original purchase, we will gladly refund the difference.  The request for price match must occur on or after the same day as the lower priced promotion and before the advertised promotional discount ends.   Some special offers may be excluded from the price match.   Offers excluded for price match will be marketed as such on the promotional material. 

When we process a refund or price match it does take a couple of days to show back up on your credit card.  So please keep that in mind. :)

Click Here to submit a refund support request.

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